Managed IT Services

Managed IT Services is a fully outsourced solution where a trusted provider like Bay Computing monitors, maintains, secures, and supports your entire IT infrastructure — so you don’t have to.

Break/fix or hourly support is reactive — you call when something breaks and get billed by the hour. Managed IT is proactive and strategic. You pay a predictable monthly fee for continuous monitoring, maintenance, security, and support. Instead of waiting for problems, Managed IT prevents them — saving time, reducing risk, and protecting your bottom line.

Yes. Managed IT frees up your team to focus on core business initiatives instead of tech headaches. It improves efficiency, reduces costly downtime, and helps you plan strategically with an IT roadmap that scales as you grow. With the right technology in place and experts guiding the way, you can move faster, serve customers better, and expand with confidence.

Our pricing is flexible and transparent. Most clients choose between our unlimited user-based plans or monthly block time options — both with predictable costs and no surprise fees.

Yes. We work alongside internal IT teams with our Co-Managed IT services to provide extra capacity, advanced tools, and specialized support. Whether you need help with day-to-day tickets, cybersecurity, or strategic planning, we become an extension of your team — so you can focus on high-impact initiatives without burning out.

Managed IT Services offer layered protection against cyber threats by continuously monitoring your systems, applying critical security patches, and implementing tools like endpoint protection, firewalls, and MFA. You also get expert guidance on compliance and risk management, helping you avoid breaches, legal issues, and data loss — all while staying audit-ready.

Absolutely. We specialize in helping businesses meet and maintain compliance with frameworks like HIPAA, GLBA, NIST, and more. From risk assessments and documentation to technical safeguards and audit prep, we ensure your IT environment is secure, aligned, and audit-ready.

Not necessarily. We can work with your existing hardware and infrastructure, and only recommend upgrades if they’re needed for performance, security, or to support your business goals. Our job isn’t to sell — it’s to guide you toward smarter, more effective IT investments.

Onboarding is structured, seamless, and designed to avoid disruption. We assess your current environment, document everything, and implement tools for monitoring, support, and security. Most transitions happen behind the scenes, with clear communication every step of the way.