Residential Campus Community

Industry: Residential Campus Community
Users Supported: 150+
Partnership: Since 2021

A 150-person residential campus community in the San Francisco Bay Area came to Bay Computing with a blunt request: fix the campus-wide network and Wi-Fi. Behind that request were years of accumulated risk — an aging, undocumented backbone, weekly outages, and an expiring connectivity contract with no continuity plan.

Before Bay Computing

A Network on Borrowed Time

Years of organic growth left the campus with an undocumented backbone of legacy copper Ethernet and ad-hoc changes. Outages struck weekly, disrupting the whole community.

Fragile Dorm Wi-Fi and an Expiring Contract

Wi-Fi failed across a 200-unit concrete dormitory, and a Cisco Meraki contract was about to expire with no continuity plan — risking a total loss of connectivity.

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Campus Network Challenges

Telecare Challenges 1

A Campus Running on Borrowed Time

The network had grown organically — layer upon layer of legacy copper Ethernet and ad-hoc changes with little documentation. Outages struck weekly, Wi-Fi faltered across a 200-unit dormitory, and a Cisco Meraki contract was about to expire with no continuity plan in place.

Telecare Challenges 2

Weekly Outages, an Aging Backbone

An undocumented backbone of legacy copper caused recurring, business-disrupting downtime across the campus, with no clear picture of what was connected where.

Telecare Challenges 3

Fragile Wi-Fi in a Concrete Dormitory

Wi-Fi faltered across a 200-unit dormitory wrapped in thick concrete and metal-embedded floors — a notoriously difficult RF environment for reliable coverage.

Solutions & Results Delivered by Bay Computing

Telecare Solutions 1

A Modern Fiber Backbone

Bay Computing rebuilt the campus backbone from ad-hoc copper to multi-mode fiber serving 5 network-closet IDFs, upgraded to enterprise-grade Cisco and Datto gear, and established SNMP-based monitoring. That single project took outages from weekly to effectively never.

Telecare Solutions 2

Emergency Wi-Fi Swap, Zero Downtime

An urgent swap-in-place of Datto Wi-Fi access points kept the campus connected before the Meraki contract expired, then tuned and improved coverage across the difficult dormitory RF environment.

Telecare Solutions 3

Security Hardened End to End

A secure edge gateway, Managed Detection & Response on every workstation, SaaS backup, and Microsoft Entra AD join with SSO closed long-standing gaps. What began as a single network fix grew into full managed IT, endpoint, and Microsoft 365 management — still going strong today.